Legal pagina's
ORDER PROCESSING
Order processing typically takes 2-3 working days, prior to delivery (excluding next-day service). However, we strive to process all orders within 1-2 working days. Please note, during peak periods, processing times may be slightly longer. You will receive an email notification once your order has been processed and dispatched
UK
(Excluding Northern Ireland, the Channel Islands & Scottish Highlands)
We offer various shipping options based on your preferred courier. Please note, shipping time is in addition to the processing time.
| Courier | Delivery Days | Delivery Timeframe | Price |
| Royal Mail Standard Delivery | Monday – Friday | 2-3 Working Days | £2.95 |
| Evri Standard Delivery | Monday – Saturday | 2-4 Working Days | £2.95 |
| DHL Next Day Delivery (Order Before 3pm) | Monday – Thursday | 1 Day | £6.95 |
All orders over £200 will get Free Standard Delivery
NORTHERN IRELAND, THE CHANNEL ISLANDS & SCOTTISH HIGHLANDS
The above shipping rates apply, however, you may be subject to extra charges on top of the standard UK delivery charges.
__________________________________________________________________________
INTERNATIONAL SHIPPING
Based on customer feedback, we’ve made improvements to our international shipping. We now exclusively use Premium Express DHL, ensuring a faster and more reliable service worldwide.
If your country isn’t listed below, don’t worry – we’re actively working to expand our shipping network so everyone can be a part of and experience Maebe
International Shipping Methods
DHL Express (inc. Duties & Taxes) means all shipping costs, administrative fees, and duties/taxes are paid upfront. We recommend this option as it ensures no hidden fees and provides a faster delivery service.”
DHL Express (excl. Duties & Taxes) means you will only pay for shipping costs upfront, with no additional charges included. Upon arrival in your country, you will be responsible for any duties, taxes, and administrative fees. Please note, this may cause delays in delivery as the courier will not release your package until payment for these charges is received.
Additionally, while some countries have a de minimis threshold, if you’re importing a large volume of goods, you may still incur duties and taxes if the total value exceeds this threshold.
Shipping Rates
We are committed to keeping shipping rates as affordable as possible. However, to provide a more reliable and consistent service, we have chosen to partner with a single courier that offers premium, worldwide delivery. Currently, our international orders will ship in DHL branded bags rather than our traditional Maebe branded bags or boxes. We are working to get this changed, but doing this, means we can keep the shipping costs as low as possible for you.
| Region | Delivery Courier and Type | Delivery Time | Price (Excl. Duties and Taxes and Admin Fees) |
| ROI (Republic of Ireland) | DHL Express | 1-2 days | £14.00 |
| Europe | DHL Express | 1-2 days | £15.00 |
| USA | DHL Express | 2-3 days | £23.00 |
| Canada | DHL Express | 2-3 days | £23.00 |
| Australia | DHL Express | 2-4 days | £32.00 |
| UAE (United Arab Emirates) | DHL Express | 2-4 days | £35.00 |
Terms and Conditions
Any delivery disputes must be reported to our customer care team within 3 days of delivery. Maebe cannot take responsibility for, nor replace, missing packages that are not flagged within this time frame. This policy is in place for insurance purposes and cannot be waived.
Return to Sender: If you choose to return your item due to unpaid duties and taxes or any other reason, we will issue a refund for the item itself, minus any charges incurred by the courier for returning the goods. Please note, the initial shipping fee is non-refundable.
We hope you love everything you order from us! However, if something isn’t quite right, you have 14 days from the date your order is delivered to return your items to us.
The returned items must arrive at our warehouse within this 14-day window. Unfortunately, if we receive your return outside of this timeframe, we may not be able to assist you. If returns are received after the 14-day period, acceptance will be at the discretion of our Customer Care team. Any items approved for return after this period will be eligible only for a credit issued onto a gift card, valid for one year from the date of issue.
All we ask is that items are in an unused, unaltered condition and still fitted with their original tags and security ribbon. If items are rejected upon inspection of the return, this will be sent back to you on a 2nd class postal service.
We cannot accept the return of items which were not bought directly from our website.
We do not accept exchanges, all ordered items will need to be returned and another order made for the item you wish to replace it with.
United Kingdom
- To start your return, head to our RETURNS PORTAL – you must use the same email for the order, to make the return.
- Select the items you’d like to return and your reason for return. This helps us to improve our products!
- Select your chosen returns courier.
- All of our returns options are printer-less, you will receive a QR code and this can be printed at any of our drop-off locations. If you do wish to print the return yourself, you can request a label on the portal.
- Your parcel is now ready to be taken to your chosen drop-off point.
You will be charged £2.50 as a restocking fee and this will be deducted from your refund total. We will refund you by the same method you used to pay, within 14 days of your return.
International Returns
Unfortunately, our returns portal doesn’t support international orders yet, but we are working on it.
To request an international return, please email care@maebe.co.uk within 14 days of receiving your order. We’ll provide you with the steps to return your item. We offer a DHL return service to ensure a smooth and efficient process for sending your item back to us.
You will be charged for your return at the below rate. This includes the restocking fee.
Europe – £15
USA&Canada – £20
Rest of the World – £25
A Note for Our US Customers
Due to current high tariffs on goods made in China, we kindly ask that you check your local import duties and taxes before placing an order.
If a shipment is refused due to high import fees, it will be returned to us in the UK. In such cases, we can only issue a refund once the items have been successfully received back. Please note that this process may take some time.
Your refund will cover the cost of the goods minus the original shipping fee plus any return import charges to the UK which is charged at a flat fee of £30.
We appreciate your understanding and encourage you to reach out to our customer care team if you have any questions before ordering.
We are always working on providing a more seamless and cost effective option for our international customers. Any updates we have will be posted on our social media accounts so make sure to keep an eye out.
Last updated: September 23, 2024
PRIVACY POLICY
- Introduction
1.1. Welcome to the Maebe privacy policy.
1.2. Maebe respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1.3. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.
- Important Information and who we are
2.1. https://www.maebe.co.uk is a site operated by MMH Lifestyle Limited (“We”, “Us”, “Our”). We are registered in England and Wales under company number 15028798 and have our registered office at Suite 10-12 Mezzanine Floor Royal Liver Building, Liverpool, United Kingdom, L3 1HU.
2.2. We can be contacted by email on care@maebe.co.uk
- PURPOSE OF THIS PRIVACY POLICY
3.1. This privacy policy aims to give you information on how We collect and processes your personal data through your use of this website, including any data you may provide through this website when you access the content on our website and sign up to our newsletter.
3.2. This website is not intended for children and we do not knowingly collect data relating to children.
3.3. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
3.4. Maebe Ltd is the controller and responsible for your personal data (collectively referred to as “Company”, “we”, “us” or “our” in this privacy policy).
3.5. If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
3.5.1. Full name of legal entity: Maebe Ltd
3.5.2. Email address: care@maebe.co.uk
3.5.3. Postal address: Suite 10-12 Mezzanine Floor Royal Liver Building, Liverpool, United Kingdom, L3 1HU
3.6. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
3.7. We keep our privacy policy under regular review.
3.8. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
- THIRD-PARTY LINKS
4.1. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
- THE DATA WE COLLECT ABOUT YOU
5.1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
5.2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
5.2.1. Identity Data includes first name, maiden name, username or similar identifier, marital status, title, date of birth and gender.
5.2.2. Contact Data includes billing address, delivery address, email address and telephone numbers.
5.2.3. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
5.2.4. Profile Data includes your username and password
5.2.5. Usage Data includes information about how you use our website, products and services.
5.2.6. Marketing and Communications Data includes your preference in receiving marketing from us and our third parties and your communication preferences.
5.3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
5.4. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
- IF YOU FAIL TO PROVIDE PERSONAL DATA
- Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
- HOW IS YOUR PERSONAL DATA COLLECTED?
7.1. We use different methods to collect data from and about you including through:
7.1.1. Direct Interactions such as providing Contact Data by filling in forms. This includes personal data you provide when you create an account on our website; subscribe to our service or publications; request marketing to be sent to you; or give us feedback or contact us.
7.1.2. Automated technologies or interactions as you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
7.1.3. Third parties or publicly available sources. We will receive personal data about you from various third parties.
- HOW WE USE YOUR DATA
8.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
8.1.1. Where we need to perform the contract, we are about to enter into or have entered into with you.
8.1.2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
8.1.3. Where we need to comply with a legal obligation.
8.2. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
- PURPOSES OF USE OF DATA
9.1. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
9.2. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
- COOKIES
10.1. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
- CHANGE OF PURPOSE
11.1. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
11.2. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
11.3. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- INTERNATIONAL TRANSFERS
12.1. We do not transfer your personal data outside the European Economic Area (EEA).
- DATA SECURITY
13.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
13.2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
14.1. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
14.2. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
- YOUR LEGAL RIGHTS
15.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data. They are:
15.1.1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
15.1.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
15.1.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
15.1.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
15.1.5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
15.1.5.1. If you want us to establish the data’s accuracy.
15.1.5.2. Where our use of the data is unlawful but you do not want us to erase it.
15.1.5.3. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
15.1.5.4. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
15.1.6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
15.1.7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
15.2. If you wish to exercise any of the rights set out above, please contact us.
- ACCESS TO INFORMATION
16.1. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
16.2. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
16.3. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- CHANGES TO OUR PRIVACY POLICY
17.1. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy
MAEBE TERMS AND CONDITIONS OF SUPPLY
1. INTRODUCTION
1.1. By using our website www.maebe.co.uk or by entering into any agreement with MMH Lifestyle Limited (“Us”, “Company”) you agree to be bound by these Terms.
1.2. These Terms are to be read in conjunction with our other terms and conditions that shall apply from time to time to your use of our site (“together the Terms”). These additional terms are available on our site or on request.
2. INTERPRETATION
The following definitions and rules of interpretation apply in these Terms.
2.1. Definitions:
Agreement shall mean any agreement whether express or implied between the Company and the Customer.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Contract: the contract between the Company and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Company means MMH LIFESTYLE LIMITED, a company registered in England and Wales with its registered office at Suite 10-12 Mezzanine Floor Royal Liver Building, Liverpool, United Kingdom, L3 1HU.
Customer: the person or firm who purchases the Goods
Goods: the goods (or any part of them) set out in the Order.
Order: the Customer’s order for the Goods made through the Website.
Terms: these terms and Terms as amended from time to time in accordance with clause 8.5.
Website: means the website operated for the business of MMH LIFESTYLE LIMITED, currently www.maebe.co.uk
2.2. A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
2.3. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
2.4. A reference to writing or written includes fax.
2.5. For the avoidance of doubt “we” shall mean the Company and “you” shall mean the Client.
3. BASIS OF CONTRACT
3.1. These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3.2. The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order are complete and accurate.
3.3. The Order shall only be deemed to be accepted when the Company issues a written acceptance of the Order, at which point the Contract shall come into existence, and up until that point the Company has the right in its discretion to reject any Order without reason.
3.4. A quotation for the Goods given by the Company shall not constitute an offer.
3.5. The Website is not directed at or to children and the Company will not contract with minors. Any use of the Website must be in accordance with the Website Terms of Use and under supervision and consent of the parent or guardian as applicable. By placing an order through the Website, the Customer warrants that they are legally capable of entering into binding contracts. Maebe has no obligation to verify the veracity of information about the Customer contained in any Order and an Order shall become binding at the point set out in this clause 3.
4. SUPPLY OF GOODS
4.1. The Goods are described on the Company’s website.
4.2. The Company reserves the right to amend the Goods. The images of the products on our website are for illustrative purposes only. Although we have made every effort to ensure the colours are accurately represented there may be minor variations and your product may vary slightly from those images.
4.3. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If goods have been shipped it will not be possible to change the Order, however our usual Returns Policy will apply. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract in accordance with these Terms.
5. DELIVERY
5.1. During the order process we will let you know when we will provide the Goods to you. We will deliver them to you as soon as reasonably possible. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
5.2. The Company shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (“Delivery Location”).
5.3. Delivery is completed on the completion of unloading of the Goods at the Delivery Location.
5.4. The costs of delivery will be as notified to you before you place your order.
5.5. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.6. If the Company fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Company shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
5.7. If the Customer fails to take delivery of the Goods within three Business Days of the Company notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Company’s failure to comply with its obligations under the Contract:
(a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which the Company notified the Customer that the Goods were ready; and
(b) the Company shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
5.8. If ten working days (being working days in England) after the day on which the Company notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, the Company may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
6. QUALITY
6.1. The Company warrants that on delivery the Goods shall:
(a) conform in all material respects with their description
(b) be of satisfactory quality (within the meaning of the Consumer Rights Act 2015)
6.2. Subject to clause6.3, if:
(a) the Customer gives notice in writing to the Company within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 6.1;
(b) the Company is given a reasonable opportunity of examining such Goods; and
(c) the Customer (if asked to do so by the Company) returns such Goods to the Company’s place of business at the Customer’s cost,
the Company shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
6.3. The Company shall not be liable for the Goods’ failure to comply with the warranty set out in clause 6.1 in any of the following events:
(a) the Customer makes any further use of such Goods after giving notice in accordance with clause 6.2;
(b) the defect arises because the Customer failed to follow the Company’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
(c) the defect arises as a result of the Company following any drawing, design or Specification supplied by the Customer;
(d) the Customer alters or repairs such Goods without the written consent of the Company;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
6.4. Except as provided in this clause6, the Company shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 6.1.
6.5. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
6.6. These Conditions shall apply to any repaired or replacement Goods supplied by the Company.
7. TITLE AND RISK
7.1. The risk in the Goods shall pass to the Customer on completion of delivery.
7.2. Title to the Goods shall not pass to the Customer until the Company receives payment in full (in cash or cleared funds) for the Goods, in which case title to the Goods shall pass at the time of payment.
8. PRICE AND PAYMENT
8.1. The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Company’s published price list in force as at the date of delivery.
9. LIMITATION OF LIABILITY
9.1. Nothing in these Conditions shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987; or
(e) any matter in respect of which it would be unlawful for the Company to exclude or restrict liability.
9.2. Subject to clause 9.1:
(a) the Company shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) the Company’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.
10. YOUR RIGHTS TO END THE CONTRACT
10.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back);
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2;
(c) If you have just changed your mind about the product, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 10.7.
10.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) you have a legal right to end the contract because of something we have done wrong.
10.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
10.4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(b) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
(c) any products which become mixed inseparably with other items after their delivery.
10.5. You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
10.6. Refunds In addition to your statutory rights, if you are not completely satisfied with your purchase, you may return it to us (with proof of purchase) within thirty (30) days of receipt and we will arrange for an exchange (subject to availability), or a refund only if the product is technically-faulty, if the quality of printing is manifestly poor and/or if the printing does not match the relevant display on the Site at the time of purchase, or if the product is otherwise materially different than as presented in the applicable campaign. In these circumstances, you may be responsible for the cost of returning the Product to us in an undamaged condition. Please note that this right to exchange or refund may not apply to some personalised Goods.
11. GENERAL
11.1. Assignment and other dealings.
(a) The Company may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
(b) The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Company.
11.2. Entire agreement.
(a) This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
11.3. Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
11.4. Waiver. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
11.5. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
11.6. Notices.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service.
(b) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
11.7. Third party rights. No one other than a party to this Contract shall have any right to enforce any of its terms.
11.8. Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
11.9. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at care@maebe.co.uk.
Our contact information is posted below:
MMH Lifestyle Limited (Maebe™)
Company Number 15028798
care@maebe.co.uk
Suite 10-12 Mezzanine Floor, Royal Liver Building, Pier Head, Liverpool, United Kingdom, L3 1HU
VAT GB451221633
WEBSITE TERMS OF USE
1. Introduction
1.1. These Terms of Use relate to the use of our website.
1.2. These Terms of Use refer to the following additional terms (together the “Terms”) which also apply to your use of our site, and are available on our website or on request:
(a) our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
(b) our Acceptable Use Policy for contributors which sets out how they must use our website.
1.3. By using our site, you confirm that you accept and shall be bound by these Terms. These Terms are subject to change from time to time and you agree to be bound by those Terms that apply at that time. If you do not agree to these Terms, you must not use our site.
2. Who we are
2.1. https://www.maebe.co.uk is a site (“Site”) operated by Mabe Ltd (“We”, “Us”, “Our”). We are registered in England and Wales under company number 15176815 and have our registered office at Suite 10-12 Mezzanine Floor Royal Liver Building, Liverpool, United Kingdom, L3 1HU.
2.2. We can be contacted by email on care@maebe.co.uk
3. Suspension or Withdrawal of Services
3.1. Our Site is made available free of charge.
3.2. We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Site at our absolute discretion including for business and operational reasons. We will endeavour to give you reasonable notice of any suspension or withdrawal where applicable.
3.3. You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
3.4. Our Site is directed to people residing in the United Kingdom. We do not represent that any of the content or materials available on or through Our Site is appropriate for use or available in other locations.
4. How you may use material on our site
4.1. We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it, unless expressly identified and acknowledged otherwise. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2. We do not own any material on Our Site that belongs to any contributor or any other third party.
4.3. You may print off any page(s) from Our Site for your personal use and You may draw the attention of others within Your organisation to content posted on Our Site.
4.4. You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.5. Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.
4.6. You must not use any part of the content on Our Site for commercial purposes without obtaining a licence (and settling any required licence fee) to do so from Us or Our licensors.
4.7. If You print off, copy or download any part of Our Site in breach of these terms of use, Your right to use Our Site will cease immediately and You must, at Our option, return or destroy any copies of the materials You have made.
5. Do not rely on information on this site
5.1. The content on Our Site is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.
5.2. Although we make reasonable efforts to update the information on Our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on Our Site is accurate, complete or up to date.
6. We are not responsible for websites we link to
6.1. Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
6.2. We have no control over the contents of those sites or resources.
7. User-generated content is not approved by us
7.1. This website may include information and materials uploaded by other users of the Site, including but not limited to podcasts, blogs, pictures, videos, bulletin boards and chat rooms. This information and these materials have not been verified or approved by Us. The views expressed by other users on Our Site do not represent Our views or values.
7.2. If you wish to complain about information and materials uploaded by other users please contact us on the email given at clause 2.2 of these Terms of Use.
8. Our responsibility for loss or damage suffered by you
8.1. We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
8.2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to You, which will be set out in Our Terms and conditions of supply where applicable.
8.3. If you are a business user:
(a) We exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any content on it.
(b) We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(c) use of, or inability to use, Our Site; or
(d) use of or reliance on any content displayed on Our Site.
(e) In particular, We will not be liable for:
(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings;
(iv) loss of business opportunity, goodwill or reputation; or
(v) any indirect or consequential loss or damage.
8.4. If you are a consumer user:
(a) Please note that we only provide Our Site for domestic and private use. You agree not to use Our Site for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9. We are not responsible for viruses and you must not introduce them
9.1. We do not guarantee that Our Site will be secure or free from bugs or viruses.
9.2. You are responsible for configuring your information technology, computer programmes and platform to access Our site. You should use Your own virus protection software.
9.3. You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our sSite is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Site will cease immediately.
10. Rules about linking to our site
10.1. You may link to Our Site home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.
10.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.
10.3. You must not establish a link to Our Site in any website that is not owned by You.
10.4. We reserve the right to withdraw linking permission without notice.
11. General legal terms
11.1. The Terms constitute the whole legal agreement between you and Us and govern Your use of the service and replace in its entirety any prior agreements between You and Us.
11.2. If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction except that if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.
11.3. If You are a business, these Terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.